Rubbish Collection Surrey Service Terms And Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Surrey provides rubbish and waste collection services to domestic and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Rubbish Collection Surrey, the provider of the waste and rubbish collection services.

1.2 "Customer" means any individual, business, or organisation that requests or uses the services of the Company.

1.3 "Services" means all rubbish, junk, and waste collection, removal, loading, transportation, and related services provided by the Company.

1.4 "Waste" means any items, materials, or substances that the Customer asks the Company to collect and remove, subject to the exclusions and regulations set out in these terms and applicable law.

1.5 "Booking" means any request for services made by the Customer and accepted by the Company, whether made online, by telephone, email, or any other method offered by the Company.

2. Scope Of Services

2.1 The Company provides rubbish and waste collection services, including the loading, removal, transportation, and disposal or recycling of Waste from the Customer's property or agreed collection point.

2.2 The Company will carry out the Services with reasonable skill and care and in accordance with applicable waste management laws and regulations.

2.3 The exact scope of Services for each Booking, including the estimated volume or weight of Waste and any special requirements, will be agreed with the Customer at the time of booking and confirmed by the Company.

2.4 The Company reserves the right to decline or refuse to carry out any Service where the Waste is not as described, is unsafe to handle, or would cause the Company to breach any legal or regulatory obligations.

3. Booking Process

3.1 Customers may request a Booking by telephone, email, online form, or any other method made available by the Company.

3.2 When making a Booking, the Customer must provide accurate and complete information regarding:

(a) The type, approximate volume, and nature of the Waste to be collected;

(b) The collection address and any access restrictions;

(c) Preferred collection dates and times; and

(d) Any special handling requirements or relevant safety information.

3.3 The Company may provide an initial estimate based on the information supplied by the Customer. This estimate does not constitute a final price and may be subject to change following inspection of the Waste on arrival.

3.4 A Booking will only be confirmed once the Company has accepted it, either verbally or in writing. The Company reserves the right to refuse or cancel Bookings at its discretion, including where the Customer has not complied with these Terms and Conditions or where the required Services are not reasonably practicable.

3.5 The Customer must ensure that an authorised person is present at the collection address at the agreed time to grant access, confirm the Waste to be collected, and approve any final price adjustments where relevant.

4. Access And Customer Obligations

4.1 The Customer must provide clear, safe, and reasonable access to the Waste and the collection area, including any necessary parking or entry permissions.

4.2 The Customer is responsible for ensuring that the Waste is accessible, not obstructed, and not mixed with hazardous materials or other prohibited items.

4.3 If access is restricted or delayed due to circumstances within the Customer's control, the Company may charge a waiting fee, a missed collection fee, or additional labour charges, or may reschedule the Booking at its discretion.

4.4 The Customer warrants that they either own the Waste or have the full authority of the owner to allow the Company to remove and dispose of it.

5. Pricing And Payment

5.1 Prices for the Services are generally based on factors such as volume, weight, type of Waste, labour time, and any additional services requested.

5.2 Any price given before collection is an estimate based on the Customer's description. The final price will be confirmed by the Company once the Waste has been inspected at the collection site.

5.3 The Customer will be informed of any change to the estimated price before the Service is carried out. If the Customer does not accept the revised price, the Company will not be obliged to provide the Services and may charge a call-out or cancellation fee.

5.4 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services and must be made by cash, card, bank transfer, or any other method accepted by the Company at the time.

5.5 For business Customers or account holders, the Company may agree alternative payment terms, which will be confirmed in writing. If no such agreement is made, payment terms will be immediate upon completion.

5.6 The Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover from the Customer all reasonable costs incurred in collecting late payments.

6. Cancellations And Amendments

6.1 The Customer may cancel or amend a Booking by contacting the Company as soon as reasonably possible.

6.2 If a cancellation is made more than 24 hours before the scheduled collection time, no cancellation fee will normally be charged, unless the Company has incurred specific costs in connection with the Booking.

6.3 If a cancellation or significant amendment is made less than 24 hours before the scheduled collection time, the Company reserves the right to charge a reasonable cancellation fee, which may include any costs and losses incurred.

6.4 If the Customer is not present at the agreed collection time, refuses the Service on arrival without a valid reason, or fails to provide access or accurate information, the Company may treat the Booking as cancelled by the Customer and charge a cancellation or call-out fee.

6.5 The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases, the Company will inform the Customer as soon as reasonably possible and arrange a new collection time. The Company will not be liable for any losses caused by such cancellation or delay, except as set out in these Terms.

7. Waste Types And Regulations

7.1 The Company operates in accordance with applicable UK waste management legislation and regulatory requirements. All Waste collected will be transported and disposed of or recycled through authorised facilities as far as practicable.

7.2 The Customer must not present for collection any Waste categorised as hazardous, including but not limited to chemicals, asbestos, medical waste, gas bottles, explosives, flammable liquids, or other regulated materials, unless expressly agreed with the Company in advance and in compliance with all relevant regulations.

7.3 The Customer is responsible for informing the Company of any items that might pose a risk to health and safety, such as sharp objects, contaminated materials, or heavy or awkward loads.

7.4 The Company may refuse to remove any Waste that it reasonably believes is hazardous, regulated, or unsuitable for normal rubbish collection or that might cause the Company to breach legal requirements.

7.5 The Customer acknowledges that some items may need to be handled, stored, or processed separately in accordance with law, and that additional charges may apply for such items.

8. Customer Warranties And Indemnity

8.1 The Customer warrants that all information provided to the Company in relation to the Waste and the Services is accurate, complete, and not misleading.

8.2 The Customer agrees to indemnify and keep the Company indemnified against any claims, losses, liabilities, fines, costs, or expenses arising out of or in connection with:

(a) The Customer's breach of these Terms and Conditions;

(b) The inclusion of hazardous or prohibited items in the Waste without the Company's prior written consent;

(c) Any failure by the Customer to comply with applicable laws or regulations relating to the Waste.

9. Liability And Limits Of Responsibility

9.1 The Company will exercise reasonable care when providing the Services, including when moving items on the Customer's premises to access the Waste. However, the Customer is responsible for protecting or moving any fragile, valuable, or easily damaged items before collection.

9.2 The Company will not be liable for any damage to property arising from pre-existing defects, poor installation, unsafe access, structural weakness, or circumstances beyond the Company's reasonable control.

9.3 The Company's total liability for any loss or damage arising from the Services, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable by the Customer for the specific Booking in which the loss or damage occurred, except where such limitation is not permitted by law.

9.4 Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.

9.5 The Company shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.

10. Delays And Force Majeure

10.1 The Company will make reasonable efforts to attend the Customer's premises at the agreed time, but any such time is an estimate only and cannot be guaranteed.

10.2 The Company shall not be liable for any delay or failure to perform the Services where such delay or failure results from events beyond its reasonable control, including but not limited to extreme weather, traffic conditions, accidents, breakdowns, strikes, public emergencies, or changes in law or regulations.

11. Ownership Of Waste After Collection

11.1 Once the Waste has been collected and loaded onto the Company's vehicle, it becomes the property of the Company, subject to applicable waste regulations.

11.2 The Company will manage the Waste in accordance with its environmental obligations, aiming to reuse, recycle, or recover materials wherever practicable and disposing of any residual waste lawfully.

12. Complaints And Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied.

12.2 The Company will use reasonable efforts to resolve complaints quickly and fairly. The Customer agrees to give the Company a reasonable opportunity to investigate and respond before pursuing any legal or other remedies.

13. Data Protection And Privacy

13.1 The Company will collect and process personal data provided by the Customer for the purpose of delivering the Services, managing Bookings, processing payments, and communicating with the Customer.

13.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to safeguard the Customer's information.

14. Changes To These Terms

14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise notified to Customers.

14.2 The Terms and Conditions in force at the time of the Booking will apply to that Booking, unless otherwise agreed in writing.

15. Severability

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which will continue to be valid and enforceable.

16. Governing Law And Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written confirmation of a Booking and any additional written terms agreed with the Customer, constitute the entire agreement between the Customer and the Company in relation to the Services.

17.2 The Customer acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions.