Accessibility Commitment for Rubbish Collection Surrey

Rubbish Collection Surrey is committed to making our online information and digital services accessible to as many people as possible across the Surrey area. We want every resident, business, and visitor to be able to find clear and usable details about rubbish collection, recycling services, and waste guidance without barriers. This accessibility statement explains the steps we are taking to support accessible rubbish collection information in Surrey and how you can contact us if you need additional help.

Our Accessibility Standards

Our goal is to meet the Web Content Accessibility Guidelines WCAG 2.1 at level AA. These guidelines are widely recognised as the international standard for web accessibility. By working towards WCAG 2.1 AA, we aim to provide a website that is perceivable, operable, understandable, and robust for as many users as possible, including people with disabilities and those using assistive technologies.

We review our content and design to make sure that information about rubbish collection in Surrey can be accessed in a clear and consistent way. This includes using plain language where possible, presenting information in a logical order, and offering a layout that works on a range of devices and screen sizes.

Screen Reader Support

Our website is designed to work with commonly used screen readers so that blind and visually impaired users can access key information about collection days, recycling rules, and local waste services. We aim to:

Provide meaningful page titles, headings, and labels so that screen reader users can understand the structure and purpose of each page.

Use descriptive text for images where those images convey important information.

Ensure that navigation menus, forms, and interactive elements can be identified and used reliably through screen reader software.

If you encounter wording, images, or documents about rubbish collection in Surrey that are not clear or accessible with a screen reader, you can contact us to request the information in an alternative format.

Keyboard Navigation

Our online information about rubbish and recycling in Surrey is intended to be usable with a keyboard alone, without the need for a mouse or touch input. This supports users who rely on keyboard navigation, switch devices, or other alternative input methods.

You should be able to:

Move through navigation menus, links, and forms using the keyboard.

See a clear focus indicator that shows which element on the page is currently selected.

Use the keyboard to reach skip points, main content, and key rubbish collection information without unnecessary repetition.

If you find a part of the site that cannot be used effectively with a keyboard, please contact us with details of the page and the action you were trying to complete.

Ongoing Improvements

We are continually working to improve the accessibility of Rubbish Collection Surrey so that all users can find and use important waste and recycling information. This includes reviewing new content before it is published, testing key pages, and responding to feedback. As guidance and technology evolve, we may make further changes to better support accessible rubbish collection information across Surrey.

Contact for Accessibility Requests

If you need information on this website in a different format, such as large print, easy read, audio, or a language other than English, or if you require assistance accessing details about your local rubbish collection in Surrey, you can contact us.

When you contact us, please tell us:

What page or information you were trying to access.

What format you need or what kind of support would help you.

How we can get back to you, such as an email address or telephone number.

We will review your request and aim to respond within a reasonable timeframe. Your feedback helps us make Rubbish Collection Surrey more accessible and inclusive for everyone.